Genesect EX [XY - Fates Collide]

Refund Policy

Generally, TCGCollectorNZ.com will not accept refunds, due to the fluctuating value of single cards. However there are a few exceptions:

If the condition of the card(s)/item(s) received is worse than stated, you have 1 day from the time of arrival to contact sales@tcgcollectornz.com. Remember that every card on TCGCollectorNZ has a condition in the description. Not every card we stock is mint or near mint. Some are lightly played, and you should take this into account before purchasing any card. Once we can verify the card is actually in worse condition, you may return the card(s)/item(s) in the same condition they were received. When TCGCollectorNZ has received the returned card(s)/item(s), either replacement items will be sent to you or if a replacement can not be supplied, a full refund including any shipping costs will be issued.

We also allow returns if you receive an card(s)/item(s) that you did not order. You will have 2 days from the time of arrival to contact sales@tcgcollectornz.com. Once we can verify the goods are not what you ordered, you may return the card(s)/item(s) in the same condition they were received.. When TCGCollectorNZ has received the returned card(s)/item(s), either replacement items will be sent to you or if a replacement can not be supplied, a full refund including any shipping costs will be issued.

If you have any questions about our refund policy, please don't hesitate to get in touch with us a sales@tcgcollectornz.com