Refund Policy

Generally, TCG Collector NZ will not accept refunds, due to the fluctuating value of single cards. However there are a few exceptions:

If the condition of the card(s)/item(s) received is worse than stated, you have 1 day from the time of arrival to contact support@tcgcollectornz.com. Remember that every card on Tcgcollectornz.com has a condition in the description. Not every card we stock is mint or near mint. Some are lightly played, and you should take this into account before purchasing any card. Once we can verify the card is actually in worse condition, you may return the card(s)/item(s) in the same condition they were received. When TCG Collector NZ has received the returned card(s)/item(s), either replacement items will be sent to you or if a replacement can not be supplied, a full refund including any shipping costs will be issued.

We also allow returns if you receive an card(s)/item(s) that you did not order. You will have 2 days from the time of arrival to contact support@tcgcollectornz.com. Once we can verify the goods are not what you ordered, you may return the card(s)/item(s) in the same condition they were received. When TCG Collector NZ has received the returned card(s)/item(s), either replacement items will be sent to you or if a replacement can not be supplied, a full refund including any shipping costs will be issued.

If you have any questions about our refund policy, please don't hesitate to get in touch with us at support@tcgcollectornz.com.

 

Privacy Policy

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

TCG Collector NZ also uses cookies to help improve the user experience. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you have any questions about our privacy policy, please don't hesitate to get in touch with us at support@tcgcollectornz.com.