Refund & Privacy Policy

Refund Policy

We do not accept refunds on single cards due to fluctuations in the singles market, there are a few exceptions to this:

If the condition of the cards are not as stated then you have 14 days (28 internationally) from the time the cards arrive to you to contact us via email (support@tcgcollectornz.com) or a message to our Facebook page (https://www.facebook.com/TCGCollectorNZ).
- In the case that you contact us to let us know a card is in a condition different to what was ordered, we will need to verify the card’s condition does differ from stated and we may ask that you send the card back to us (we will cover the shipping costs) and we will either send you out a replacement card¹ or in the event that we cannot supply a replacement we will issue a full refund.
If the card received is different to the card ordered then you have 14 days (28 internationally) from the time the cards arrive to you to contact us via email (support@tcgcollectornz.com) or a message to our Facebook page (https://www.facebook.com/TCGCollectorNZ).
- In the case that you receive an incorrect card, we will check our stock levels and confirm there has been a mistake on the order, we then will have you ship the incorrect cards to us, and we will ship the correct cards out to you¹ (we will cover any shipping costs incurred due to this), in the event we cannot send out the correct items we will issue you a full refund.
- This policy also applies for if incorrect sealed product is received.
  - Sealed product includes but is not limited to sealed boxes / packs of cards and accessories such as binders, deck boxes, sleeves, etc.
- In the event that you place multiple orders and pay shipping on them all, we may combine these orders into one shipment.
  - If we do this, you will be refunded the cost of the excess shipping in either Store Credit (in the form of a gift card code) or a discount code for free shipping on your next order.
We do not accept change of mind refunds on sealed products.
For any orders that do get cancelled, a 5% cancellation fee will be incurred to the customer.

Refunds regarding orders lost in shipping:

If your order is lost by the courier company whilst in shipping we will look into refunding you based upon the below criteria.

Orders within New Zealand:

If your order is within New Zealand and is lost by NZ Post / NZ Couriers then we will make a claim on the shipment.
- If the claim is accepted, then we will either refund you the full amount of the order or we will try to resend the order if we have the stock.
- If the claim is denied, then we may refund the order with Store Credit in the form of a Gift Card Code or resend the order, this is at our discretion only and done on a case-by-case basis.
- Note that claims can take up to 1 month to resolve, we will keep in contact with you during this time as updates come to us from NZ Post / Courier Post.

Orders outside of New Zealand:

If your order is outside of New Zealand and is lost by the applicable post company, then we will make a claim on the shipment.
- If the claim is accepted, then we will either refund you the full amount of the order or we will resend the order if we have the stock available.
- If the claim is denied, then we may refund the order with Store Credit in the form of a Gift Card Code or resend the order, this is at our discretion only and done on a case-by-case basis.
- Orders placed with Untracked shipping are not eligible for any compensation of any sort.

If you have any questions about our refund policy, please don’t hesitate to contact us on our email (support@tcgcollectornz.com) or Facebook page (https://www.facebook.com/TCGCollectorNZ).

We will meet all obligations under the Fair Trading Act.

Further to these policies, should you have another order pending shipment or are likely to place another order soon, we will ship the corrected items to you in those orders where applicable.

Privacy Policy

What we collect:

TCG Collector NZ collects the personal information given to us by you when you shop at our store.

The personal information may include Name, Address, Email, Phone Number, Age, Gender.

When you browse on our store, we also receive your computers IP (Internet Protocol) address, this provides us with information about your location, internet browser & operating system.

Why we collect it:

The collection of this information is to assist with our ability to serve you (the customer) with shipping, currency conversion, analytics, and for marketing campaigns.

How we use your information:

We use the information you provide to us when you shop at our store for marketing purposes.

Your information is stored within the Shopify system and is shared with 3^rd party apps that help with the function of the website.

By visiting our website, you (the visitor) agree to allow third parties to process your information.

To protect your personal information, we take reasonable precautions and follow industry standard best practise to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies:

TCG Collector NZ also uses cookies to help improve the user experience. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional. Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, persistent for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits.
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks. Stores information about the contents of your cart.
_secure_session_id, unique token, sessional.
1storefront_digest, unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that the business may continue to sell products to you.

If you have any questions about our Privacy Policy, please don’t hesitate to contact us on our email (support@tcgcollectornz.com) or Facebook page (https://www.facebook.com/TCGCollectorNZ).